ciduk Platform Privacy Notice
This page describes what we collect when you use ciduk and how we keep that data protected. We take your privacy seriously. We do not sell your information to third parties, and we limit what we share to only what is necessary to run our platform and comply with law.
When you open an account on ciduk, create a login, deposit money, or place a bet, we collect information about you. We explain what we collect, why we need it, and how long we keep it. If you have questions about your data on ciduk, our support team can help.
Our privacy policy applies to all users of ciduk, whether you access us on Android, iOS, or desktop. The rules are the same across all devices.
What We Collect on ciduk
We collect information in three ways: what you give us directly, what we gather as you use ciduk, and what third parties provide to us.
Information You Provide
When you open an account on ciduk, we ask for your email, password, full name, date of birth, and phone number. During your first deposit, we ask for your government-issued ID (passport or national ID card) and your address. We use this information to verify your identity, prevent fraud, and comply with financial regulations.
When you deposit on ciduk via DANA, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment), we receive confirmation of the transaction. We store your payment method details securely so you can withdraw quickly. We do not store your full card number or bank password — only a token that lets us process future transactions.
When you contact our support team, we keep a record of your messages, the issue you reported, and how we resolved it. This helps us improve our service and handle disputes fairly.
Information We Gather Automatically
When you use ciduk on your phone or desktop, we collect technical data: your device type (Android or iOS), your browser version, your IP address, and the pages you visit. We use this to detect fraud, improve our app's performance, and understand which features are most popular.
We also track your bets, deposits, and withdrawals. This data helps us settle disputes, calculate your account balance, and send you accurate statements. We keep this information for at least seven years to comply with financial record-keeping laws.
Cookies on ciduk
We use cookies to keep you logged in and to remember your preferences. Cookies are small files stored on your phone or computer. You can disable cookies in your browser settings, but some features of ciduk may not work properly without them.
Information from Third Parties
We work with payment processors, identity verification services, and fraud-detection companies. These partners share information with us to confirm your identity and prevent money laundering. We do not control how these third parties use your data — they have their own privacy policies.
If you access ciduk from Jakarta, Surabaya, Bandung, or Medan, we may use location data to comply with local regulations. We do not track your location in real time — we only note the city where you registered.
How We Use Your Data on ciduk
We use your information to run ciduk, process your bets, handle your deposits and withdrawals, and keep our platform secure. We do not use your data for marketing unless you opt in. We do not sell your information to advertisers or data brokers.
Our servers may sit outside your jurisdiction — some are in Southeast Asia, others in Europe. When your data leaves Indonesia, it remains protected under the same security standards we use locally. We encrypt all data in transit and at rest.
Your Rights on ciduk
You have the right to access your data, correct it, or request deletion. To exercise these rights, contact our support team with your account email. We respond within 14 business days. If you request deletion, we remove your personal information but keep transaction records as required by law.
You can opt out of non-essential communications (like promotional emails) at any time. You cannot opt out of transactional emails (like deposit confirmations or withdrawal notifications) — we need to send these to keep your account secure.
Data Retention on ciduk
We keep your account information for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. We delete other personal data (like your phone number or address) within 90 days of account closure, unless law requires us to keep it longer.
If you have an open dispute with ciduk, we keep all related data until the dispute is resolved. This ensures we can investigate fairly and provide evidence if needed.
Key points about your privacy on ciduk
- We collect your name, ID, email, and payment details to verify your identity and process transactions
- We do not sell your data to third parties or use it for marketing without your consent
- We keep transaction records for seven years as required by law
- You can request access, correction, or deletion of your personal data
- Our servers may be located outside Indonesia but are protected by the same security standards
- We use cookies to keep you logged in and improve your experience on ciduk
Contact Us About Privacy
If you have questions about how we handle your data on ciduk, or if you believe we have misused your information, contact our support team. We investigate privacy complaints within 14 business days and notify you of the outcome. If you are not satisfied with our response, you may file a complaint with your local data protection authority.
We update this privacy notice from time to time. If we make material changes, we notify you via email at least 30 days before the changes take effect. Continued use of ciduk after the effective date means you accept the updated policy. Our commitment to protecting your data remains unchanged — we will always be transparent about what we collect and how we use it.