ciduk Casino & Sportsbook FAQ

If you've forgotten your ciduk password, visit the login page and tap the "Forgot password?" link. Enter the email address associated with your account. We'll send you a password-reset link to that email within a few minutes. Click the link, create a new password (at least 8 characters, with a mix of letters and numbers), and confirm it. Your new password takes effect immediately. If you don't receive the reset email, check your spam folder or contact our support team—they can verify your identity and send a new reset link. For security, never share your password with anyone, including our staff.

KYC (Know Your Customer) verification is a standard security step. We ask for two documents: a government-issued ID (passport, national ID card, or driver's license) and proof of address (a utility bill, bank statement, or rental agreement dated within the last three months). Upload clear photos or scans of both documents through your ciduk account settings. Our verification team reviews submissions and typically confirms your identity within a few hours. Once verified, you can deposit and withdraw without further delays. If your documents are rejected, we'll explain why and give you a chance to resubmit. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

Yes, ciduk accepts bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose "Bank Transfer" at checkout, we'll show you our receiving account details and a unique reference number. Transfer the amount from your bank account, include the reference number in the memo field, and the funds typically arrive within subject to verification to 2 hours. We also support e-wallet deposits via online payment, e-wallet, mobile banking, local payment, and online payment, which are often faster. If your bank transfer doesn't appear in your ciduk account after 2 hours, check that you used the correct reference number and account details. Contact our support team with your transaction receipt if the deposit is still missing.

If a deposit or withdrawal doesn't complete, first check your bank or e-wallet app to see if the money left your account. If it did, the funds may be in transit—wait 2–4 hours and refresh your ciduk account. If the money hasn't arrived after that time, log into your ciduk account, go to Transaction History, and note the transaction ID. Contact our support team with that ID and your bank receipt. We'll investigate and either complete the transaction or refund the money to your original payment method. For withdrawals, verify that your bank account details are correct in your ciduk profile. If you're withdrawing to a different bank than the one you used to deposit, the process may take longer. Never attempt the same transaction twice—wait for our support team to confirm the first one failed.

Promotion codes are entered during deposit or at checkout, depending on the offer. When you make a deposit, look for a field labeled "Promo Code" or "Bonus Code" and paste the code there before confirming the transaction. Some promotions are applied automatically to new accounts; others require a code. Check your email for any promotion codes we've sent you, or ask our support team if you have a code you'd like to use. Codes are case-sensitive, so copy and paste rather than typing. If a code doesn't work, it may have expired or reached its usage limit. Our support team can confirm whether a code is valid and help you apply it if there's an issue.

Our ciduk sportsbook covers major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, and Bundesliga. We also offer markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). For each match or event, you can view game information on outcomes like match winner, total goals, handicap, and first goalscorer. Odds update in real time as the event progresses. During major tournaments like Idul Fitri or Idul Adha holidays, we often add special markets and promotions. Browse our sportsbook to see the full current list of available markets. If you don't see a specific league or event, contact our support team—we may be able to add it.

Our support team aims to respond to account and payment queries within a few hours during business hours. For urgent issues (account locked, payment not received, security concerns), we prioritize responses and typically reply within 1–2 hours. During peak times or holidays, response times may be longer. You can contact us via email, live chat, or phone—check your ciduk account settings for current support channels. When you reach out, include your account email, the issue description, and any relevant transaction IDs or screenshots. This helps us resolve your query faster. For non-urgent questions, email is fine; for urgent issues, use live chat or phone if available.

To request deletion of your ciduk account and associated data, contact our support team in writing (email is fine). Include your account email address and a clear statement that you want your account and personal data deleted. We'll verify your identity, check for any outstanding balances or pending transactions, and process the deletion. Some data may be retained for legal or compliance reasons (e.g., transaction records for tax purposes), but your personal details will be removed from our active systems. The process typically takes 5–10 business days. Once deleted, you can create a new account with the same email if you change your mind, but your old account data will not be recovered. For details on what data we hold and how we use it, see our Privacy Policy

Our support team aims to respond to account and payment queries within a few hours during business hours. For urgent issues (account locked, payment not received, security concerns), we prioritize responses and typically reply within 1–2 hours. During peak times or holidays, response times may be longer. You can contact us via email, live chat, or phone—check your ciduk account settings for current support channels. When you reach out, include your account email, the issue description, and any relevant transaction IDs or screenshots. This helps us resolve your query faster. For non-urgent questions, email is fine; for urgent issues, use live chat or phone if available.